At agreement on travel contract:
We will process your reservation immediately
after having received your request. The application is carried out via the
applicant for all participants listed in the application. The
applicant guarantees the contractual obligations of himself as well as of all other
participants. With the forwarding of our written travel acknowledgement the
contract becomes valid.
Pre-payment
A pre-payment of 20% of the travel cost per
person becomes due when you receive our travel confirmation.
This pre-payment covers our organisation and secretarial costs.
If you, or a participant of your application, withdraw from the booked journey this pre-payment will not be refunded.
Further Payments: five weeks before the travel starts, we mail you the bill for the cost of lodgings. If you now withdraw from the booked journey, the hotel or the guesthouse calculate a remuneration with consideration of the normally saved expenditures.
Balance: the balance will be due at arrival in cash and covers the costs of bus, meals, entry fees.
The addition of pre-payment, lodging costs and balance corresponds to the price written on our travel description.
Performances:
The range of the contractual performances results from the
performance specification as well as from the referring specification in the
travel acknowledgement.
Cancellation:
If you withdraw now from the booked journey not only the 20% pre-payment will not be refunded but the hotel or guesthouse will calculate a remunaration according their own percentage plan. The date when we as organisor receive your written declaration of withdrawal is relevant.
If you or we should succed to fill the place freed by your cancellation with another customer, the hotel or guesthouse will not charge a remunaration.
We recommend a travel cancellation insurance.
Cancellation and notice by the tour operator:
If the minimum number of participants is not achieved,
we nevertheless offer the possibility to you of realising your
planned stay as individual tourist. In this case we develop an
individual programme, having the same emphasis of the
programmes originally selected by you, and offer it to you for the same or a lower price.
Alternatively, you can require the participation in an equivalent, different
group programme.
Cancellation of the contract due to unusual circumstances:
If the stay is made
substantially more difficult due to higher force not foreseeable at agreement
of the contract, endangered or impaired, then we can cancel the contract in
accordance with paragraph 651 of the german code of Civil Law.
Liability of the tour operator:
We are responsible for the conscientious travel
preparation, the careful selection and monitoring of the service providers,
the correctness of the performance specification and the correct performance of
the contractually agreed upon transport services. We are not responsible for the
carrying-out of the transport performances themselves. A liability in
this case is defined according to the transport regulations of this enterprise, to
which you are to be referred and you are to be granted insight if required.
We are also not responsible for damage, which may arise in connection with excursions, visits etc.
Against this risk you must conclude a liability.
Complaints:
If you, despite the greatest attention which we spend
on planning and execution of these Italy stays, have nevertheless reason to complain, we
ask you to indicate this to us immediately. Beyond that we ask you to make
the requirements against us valid within one month after the
contractually designated end of the journey.
Area of jurisdiction is Bobingen, Germany.
